Challenges of a New CEO in Implementing Requisite Organization Systems

Speaker A My expectation is that we have a pretty good strategy. What we need to do is execute. So a lot of what I've been focused on is exactly the kind of things we've been talking about. Getting the right people in the boxes, where we've got work to do with the boxes, getting the roles redefined, getting some new structures in place where we don't have improvement roles, getting improvement roles. Focus on putting the HR type systems in, getting the job descriptions right, the pay systems right, and those kinds of issues. Coaching, mentoring, training, executive development, talent development, all those kinds of things are kind of where I'm focused. We have a large age bubble in the company that's moving through, and over the next five or seven years, we're going to have a significant number of senior people leave the company. And so bringing that next generation along is really important for our future success. We're not the kind of company that can pick up and move or be bought out or go out of business. We've been here 100 years, and we'll probably be here another 100 years. So having that long term view where we've got a public service obligation, we're also a private company, but making sure that we've got the systems in place to bring people along and have trained, experience, expertise all along the way is really important. So the people focus is where my biggest challenge is.