Ron Capelle's presentaton starts at 29:00 min.

Speakers: Ron Capelle, Maurice Dutrisac, Jerry Gray and Ken Craddock

How well does this stuff really work and how do we know?
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Dean Emeritus and Senior Scholar
I.H. Asper School of Business - The University of Manitoba
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Researcher, Writer and Consultant
Craddock & Associates - All Things Requisite